All products are shipped from Japan as international cross-border goods. Owing to international logistics and product safety-management requirements, returns, refunds or exchanges for customer-side reasons are generally not accepted after dispatch.
Please contact support@tsubaki-jp.com promptly with your order number and photos if:
- the item received does not match your order;
- the item was seriously damaged during transit;
- a shortage or dispatch error is confirmed to be our responsibility.
Prescription medicines and pharmaceutical B2B inquiry items are not sold through the consumer shopping cart. Under pharmaceutical safety-management requirements, medicines generally cannot be returned or refunded after sale in order to protect product quality and safety.
By placing an order or submitting an inquiry, you acknowledge that you have read and agree to this policy.