Ordering and Shipping
Are all products shipped from Japan?
Yes. All products are sourced through legitimate Japanese channels and shipped directly from Japan. Japan Post is used as a rule; another mutually agreed carrier may be used where the destination, product type or compliance procedure requires it.
How is shipping calculated, and how soon do you dispatch?
Shipping is a flat 4,000 JPY (approx. US$25) worldwide. Orders are normally dispatched within 1-5 business days after payment is confirmed and the required compliance checks are completed, with tracking provided after dispatch. Bank transfer fees are borne by the customer.
Who pays customs duties and import taxes?
Cross-border delivery may incur customs duties, import taxes, clearance fees or import restrictions. Those charges, and responsibility for confirming them, rest with the recipient. Please check the import rules and clearance requirements of your country or region before ordering.
Which payment methods are available?
Bank transfer (international account format) is currently available. Additional online payment methods are being set up and will appear at checkout once enabled.
Pharmaceuticals and Inquiries
I am a pharmacy, medical institution or importer. How do I request a quotation?
Please submit the document request and inquiry form on this site, or write to support@tsubaki-jp.com. Include the product name or SKU, the quantity required, and the destination country or region.
What information is required for an inquiry?
Normally the institution name, a contact person, the type of institution, and a licence or registration number or similar evidence of qualification. Once the review is complete we provide the catalogue and quotation.
Can the medicine information on this site be used as guidance for taking medication?
No. The content of this site is provided for information only and does not constitute medical advice. For diagnosis, treatment, prescribing decisions, side effects, contraindications or emergency symptoms, please consult a physician, pharmacist or medical institution.
Returns and After-sales
Can I return a product?
Products are shipped from Japan as international cross-border goods. Because of international logistics, storage condition and safety management requirements, returns, refunds or exchanges for personal reasons are in principle not accepted once an item has been dispatched.
What if an item arrives damaged or does not match my order?
Please contact support@tsubaki-jp.com as soon as possible with your order number and photographs of the outer packaging and the product. We take responsibility for serious transit damage, items that do not match the order, and shortages or dispatch errors confirmed to be on our side.
Medical Travel and Company
What does the Japan medical travel section provide?
We compile publicly available information on Japanese hospitals and clinics, covering specialties, advanced treatments, consultation procedures and language support, as a reference for overseas patients before travelling to Japan. This content is informational, does not constitute medical advice, and does not imply any partnership or agency relationship with the institutions listed.
What licence does your company hold?
Tsubaki Trading Co., Ltd. was established in December 2015 and holds a Japanese wholesale pharmaceutical distribution licence issued by the Governor of Tokyo (No. 5313250689). We support the supply of health foods, pharmaceuticals and Kampo preparations under a compliance framework that follows Japanese domestic law.