Last updated: August 11, 2026
Medicine sales categories
Tsubaki Trading classifies the pharmaceutical products it handles as follows.
- Class 2 / Class 3 OTC medicines (general OTC): After reviewing the product details and price, you may add these products directly to your cart and complete your purchase.
- Class 1 OTC medicines: Confirmation and information provision by a pharmacist are required before purchase.
- Prescription (medical-use) pharmaceuticals: Handled in accordance with our designated inquiry and confirmation procedures (including presentation of a valid prescription where applicable).
Information required for Class 1 OTC medicines
Before a Class 1 OTC medicine can be sold, the purchaser may be asked to provide information such as age, sex, symptoms, other medicines or supplements being used, medical history, adverse reaction history, pregnancy or breastfeeding status, and other relevant information.
A pharmacist may provide individual information by email, phone, or another suitable method. The product will not be shipped until the purchaser confirms understanding and confirms that there are no remaining questions where such confirmation is required.
Abuse-prevention and quantity limits
Products that may require quantity limits or abuse-prevention checks may be limited, refused, or cancelled according to applicable rules and professional judgment.
No medical advice
Website content is not medical advice. For diagnosis, treatment, prescription decisions, side effects, contraindications, or urgent symptoms, consult a physician, pharmacist, or emergency medical provider.
Overseas Personal Sales Policy for Japanese Pharmaceuticals
- Procurement channels: All products are sourced through authorized channels within Japan.
- Sales compliance: The supply and sale of products comply with the applicable laws and regulations of Japan and of the destination country/region.
- Prescription requirements: Purchases of prescription medicines must comply with the local laws and regulations of the destination; where applicable, a valid prescription must be presented.
- Import responsibility: Customers are responsible for confirming local import regulations and customs clearance requirements before placing an order.
- Shipping, duties and taxes: International delivery times and customs procedures follow the regulations of the destination country. Any customs duties and taxes incurred are borne by the customer.
- Returns and exchanges: Due to the nature of pharmaceutical products, returns and exchanges for reasons attributable to the customer are not accepted, except in cases of quality defects or incorrect delivery.
- Storage & handling: Storage and handling follow the conditions stated in the official Japanese package insert (添付文書).
- Disclaimer: Tsubaki Trading assumes no responsibility for delivery delays, holds, returns, or disposal caused by customs procedures, changes in local laws and regulations, or force majeure.
By confirming (submitting) your order, you are deemed to have reviewed and agreed to this Overseas Pharmaceutical Sales Policy.
We also offer online medical consultation services arranged through our company. Please refer to the page below.